Neets Company Policies

We’ve created our policies to help ensure that those who we do business with knows that we operate with integrity.

Neets Personal Data Registration

You will always be notified of our intention to register your personal data. The personal data we register can include, for example, your name, email address, telephone number, contact history and similar data to be used for purposes of identification.


Use of Personal Data
Your personal data is registered and used in connection with the following:
• Web shop order processes:
• Confirmation of your order
• Forwarding goods
• Processing claims
• If you exercise your right to cancel an order or return goods
• Web shop order payment processes:
• Payment data in connection with verification and payment processes
• If you exercise your right to cancel an order or return goods
• Profile or user account: Managing your profile or user account
• Newsletters: Sending our newsletter

When you subscribe to Neets Tech Update or General Newsletter, you allow us to send you inspiring and informative newsletters with news, offers etc. regarding Neets A/S. The newsletter is free and non-committal, and you are free to unsubscribe anytime from our newsletter service. If you wish to unsubscribe from our newsletter, please follow the link in our newsletter.

All personal details will be treated confidentially. Neets A/S has no right to reveal or sell your personal details to any third parties.
Please note that we will only use personal data for the above-mentioned purposes when you have given your consent, except when we are legally entitled to contact you without first requesting your consent.

Your personal data will be deleted when we no longer need to process it in connection with one or more of the above-mentioned purposes. Personal data may be processed and stored for a longer period in an anonymous format.

We will not share your personal data with third parties. In the event that we reorganize or sell the company either wholly or in part, any data transfer in such circumstances will be made in accordance with the legislative requirements applicable to the processing of personal data at any given time.


Cookies
Our website uses cookies. For more information about how we use cookies, read our Cookies Policy.


Data Security
We have implemented data security measures to ensure that our internal procedures meet our own high data security standards. We strive always to protect the quality and integrity of your personal data as best we can. When you pay via the website, data is encrypted and transmitted in line with industry standards.

Access to your personal data
You have the right of access to any data we process relating to you, although the law does allow for certain exceptions. You also have the right to object to registration and further processing of your personal data. You are also entitled to request, if necessary, to have your personal data rectified. Your general personal data is available when logging into “My Neets” on neets.dk.
If you wish us to update, rectify or delete your personal data registered by us or if you no longer wish to receive messages from us, or if you have any questions about the above guidelines, you can email us at this address: sales@neets.dk

Complaints
If you wish to complain about how we process your personal data, you can email us at this address: sales@neets.dk. You are also entitled to submit your complaint to The Danish Data Protection Agency (Datatilsynet), Borgergade 28, 5, 1300 Copenhagen K, Denmark.


Choice of venue and applicable law agreement
Legal suits are to be brought before the Danish Maritime and Commercial Court in Copenhagen. Disputes arising between Neets and its customers are to be settled in accordance with Danish law.

Neets Cookie Policy

The website of Neets A/S (www.neets.dk) uses cookies, which are small files that are stored locally on your computer. All websites hosted in EU are legally obliged to inform users about the nature of the delivered cookies. The site owner must also ask users' permission before sending cookies. At Neets, we meet these obligations.

Through this website, a cookie is placed by the company 'Google', as part of the 'Analytics' service they provide. We use this service to track how visitors use the website and improve the website using the data gathered. Google may supply this information to third parties if Google is legally required to, or if third parties process the information on Google's behalf. Neets has no direct influence on this. 

We do not allow Google to use the information obtained for other Google services or benchmarking. The information Google collects remains anonymous, wherever possible. Your IP address is not explicitly given. 

The information is stored by Google on servers in the US. Google adheres to the Safe Harbor principles, and is affiliated with the Safe Harbor program of the US Department of Commerce. This means that there is an adequate level of protection for the processing of any personal data.

Buttons are included on this website so users can promote or share pages via the social media networks Facebook and Twitter. These social media buttons work with third party cookies (LinkedIn, Google+, Facebook, Twitter). Only when you click these buttons, these cookies are sent.

You can disable cookies through the browser (see for example this information from Aboutcookies.org ). Please note: if you refuse and/or delete cookies, you cannot always use all the website's features. In addition, the refusing or deleting cookies only affects the computer and browser with which you perform this operation. If you use multiple computers, public student computers and/or browsers, you need to repeat the above operation(s) as many times as necessary.

More information about enabling and disabling and deleting cookies can be found in the instructions, or by using the 'Help' function of your browser.

Neets Terms of Sales & Delivery

General conditions
The website is owned and operated by Neets A/S, CVR 28840926, Langballe 4, 8700 Horsens, Denmark. All names, brands, trademarks and logos on the website are the property of Neets A/S in Denmark or its associated companies and partners. All names, brands, trademarks and logos are protected by copyright and can only be used with permission from Neets A/S.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property Neets A/S or their associated companies and partners. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from Neets A/S or their associated companies and partners, as the case may be.

Neets A/S makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. Neets A/S is entitled to change the content of the website at any time without preceding notice. If the website links to a third-party website, Neets A/S makes no warranties for the content of the third party website. These links are made for your convenience only, but it is at your own risk when you visit a third-party website. 

These standard terms and conditions of sale and delivery (revision 3) apply to all offers, order confirmations and deliveries unless specifically stated otherwise in a separate written agreement between the parties.

This shall also apply to NL 92, unless specifically stated otherwise in Neets order confirmation or the present standard terms and conditions of sales and delivery. In the case of possible discrepancies between NL92 and the present Neets standard terms and conditions of sales and delivery, the latter will apply.

Prices
All prices are excl. VAT.

Conditional sale and delivery

Delivery is “Ex Works” in accordance with Incoterms 2000, unless otherwise agreed.

On entering the agreement, it is understood that the products are sold with right of ownership. Neets retains right of ownership until the whole purchase price has been paid.

Payment of purchase price

Conditions relating to payment, including deadlines, are set out in the offer/order confirmation or invoice. Neets reserves the right, following agreement with the customer, to invoice on account.

Unless otherwise agreed on the invoice, the whole invoice amount is due net cash on the invoice date. Any cash discount will appear on the invoice.

In the event that the deadline for timely payment is exceeded, the customer will be charged an overdue payment interest of 2% per started month of the invoice amount plus VAT.  In connection with reminders, customers will be charged a DKK 100 reminder fee.

 

Online shop purchase
Payment can be made by VISA, MasterCard, VISA Electron, Maestro, Diners Club

Credit card transactions are made on a separate secured server with full encryption of all credit card data. Neets A/S co-operates with Epay in ensuring a secured payment solution. This solution fulfils all PBS demands for a secure payment solution. Your credit card details will not be shared with any other company or organization.

If a credit card is chosen as the payment method, the amount is charged when the order is shipped and in case of licences, when the email conformation including license codes is sent.

If, for any reason, it is impossible to debit the amount due, the sales transaction is automatically cancelled and the sale is automatically terminated.

In order to recognize your information on your next visit in the online shop, a cookie is placed on your computer. The cookie is also used in order to keep track of your basket and for statistical purposes.

Right of return

Delivered goods and licences can only be returned following separate, prior agreement with Neets. Production goods and products available at request cannot be returned.

Guarantee, defect liability

Neets undertakes to rectify defects in delivered goods either by repair or substitute delivery for a period of 36 months from the date of invoice. Defects caused by abuse and/or incorrect use are not covered by the company’s remedial action.

The customer is to bear all costs and risk of transport of all defective parts to Neets, while Neets shall bear all costs and risk in connection with the transportation of all substitute or repaired parts to the destination set out in the agreement or – where this has not been stated – to the place of delivery. Once Neets has received a written complaint in accordance with NL92, item 24, the defect shall be rectified as quickly as circumstances allow. If Neets carries out these repairs at the customer’s place of business, the customer shall bear travel expenses, meals, travel time allowance and hotel stay for Neets’ personnel. The customer shall also bear dismounting and reassembly costs.

The seller’s remedial liability shall only apply to those goods delivered by the seller.

Product liability

Neets assumes no compensation liability beyond that which is covered by the above remedial action. For consequential damage as a result of faults and defects, operating loss or damage to equipment or personnel, the company assumes no liability to pay damages, just as the customer cannot annul the purchase, demand proportional discount, substitute delivery or withhold partial or full payment as a result of defects or damage.

Neets cannot be held liable for damage to property, data loss, work loss, operating loss or injury which has occurred as a result of faults or defects in the delivered product. Neets can only be held liable to fault on Neets products

Technical data, brochure specifications, catalogues and other sales material is for guidance only. The customer’s use of such information is at his own risk.

Choice of venue and applicable law agreement

Legal suits are to be brought before the Danish Maritime and Commercial Court in Copenhagen. Disputes arising between Neets and its customers are to be settled in accordance with Danish law.

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